Returns and refunds

Dear Valued Luxuryzane Customer,

Thank you for choosing Luxuryzane, where unparalleled style meets global trust. We are grateful for your confidence in our brand, renowned for delivering exceptional clothing, shoes, and accessories for both men and women. To ensure transparency and provide clarity, we are pleased to outline our refund, return, and cancellation policies.

Commitment to Quality

At Luxuryzane, we are dedicated to offering a meticulously curated collection of high-quality products, adhering to the highest standards. Our commitment to delivering top-quality items is unwavering.

Products on Sale

At Luxuryzane, we are proud to offer exceptional discounts on a wide selection of premium brands. These significant savings are made possible because some of our offerings, while brand new, may come from earlier collections produced several years ago. These items, securely stored in warehouses, are now available at reduced prices, allowing us to pass these savings on to you.

Please note that while the products remain in pristine, unused condition, there may be rare instances where the packaging or boxes show minimal signs of wear due to prolonged storage. These minor imperfections do not affect the quality of the products within. We assure you that every item is thoroughly inspected to meet our high standards before it reaches you.

Returns Policy

At Luxuryzane, we are committed to providing an exceptional shopping experience. Our return policy is designed to ensure your satisfaction while maintaining the exclusivity and quality of our products. We accept returns within 7 days from the delivery date, subject to the following conditions:

Return Conditions:

Condition of Items: Items must be returned in their original, unworn, and unused condition, complete with all tags and packaging. Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Final Sale Items: Products purchased on sale or at a discount are considered final sale and are not eligible for returns unless they arrive damaged or defective.
Footwear and Accessories: Must be returned in their original boxes and dust bags (if provided), placed in a protective box for return shipping.
Trying on Items: Please take care when trying on footwear to avoid marking the soles or damaging the packaging.
Tags: Items with Luxuryzane security or brand tags must be returned with the tags intact and in their original position.
Hosiery, Lingerie, and Swimwear: Must have hygiene seals attached and be returned in unopened packaging. These items should only be tried on over your own undergarments.
Face Masks: Due to hygiene reasons, these cannot be returned unless they are defective upon delivery.
Jewelry: Must be returned in the same condition as received, with all original packaging and documentation.
Custom Items: Made-to-order items are non-returnable as they are tailored to your specifications unless they are damaged or defective upon arrival.

Return Process:

Ensure that items are in their original condition and packaging before returning them.
Customers are responsible for return shipping costs if not using our standard return service. Returns from a different country than where the order was delivered require the customer to bear the return costs unless the item is incorrect or faulty.

Return Behavior

To maintain a flexible return policy, we monitor return activities. Repeated returns that breach our policy may result in restrictions on future purchases or account closure.

For assistance with returns or further information, please contact our customer service team at info@luxuryzane.com. We are dedicated to ensuring your satisfaction and are here to help with any questions you may have.

Quality Assurance

Shop with confidence at Luxuryzane, knowing that every piece undergoes rigorous quality checks. Should you receive a damaged or defective item, please contact our customer service team at refunds@luxuryzane.com within 7 days of receipt. We are committed to resolving any issues promptly and ensuring your satisfaction.

Damaged Products and Refund Process

If you receive a damaged product, we are prepared to assist with a refund. To initiate the refund process:

Contact our customer service team within 7 days of receipt at refunds@luxuryzane.com.
Include your order number, a detailed description of the damage, and photographic proof.
Our team will guide you through the return process and provide a return authorization.

All shipped items are insured, facilitating a seamless refund process for any damaged goods.

Cancellation Policy

At Luxuryzane, we strive to provide a seamless and efficient shopping experience for our customers. Due to the exclusive nature of our products and the swift logistics process we employ to ensure timely delivery, we do not accept cancellations once a purchase has been made.

Why Cancellations Are Not Possible

As soon as an order is placed, it enters an expedited process that includes meticulous quality checks, packaging, and shipment preparation. These steps are essential to maintaining our high standards of service and ensuring that each item arrives in pristine condition. The allocation of resources and initiation of these processes mean that reversing an order would incur significant costs and disrupt our carefully coordinated operations.

We appreciate your understanding and encourage you to reach out to our customer service team at info@luxuryzane.com if you have any questions or need assistance. Our team is dedicated to providing you with exceptional service and ensuring that your shopping experience with Luxuryzane exceeds your expectations.

Global Trust

Luxuryzane is a globally trusted name, celebrated for quality and style. Our worldwide community of satisfied customers is a testament to the trust placed in our products. Your satisfaction is our priority, and our team is dedicated to assisting you.

Contact Us

For any inquiries or concerns, please do not hesitate to reach out to our dedicated customer service team at info@luxuryzane.com. We are eager to ensure that your experience with Luxuryzane exceeds your expectations.

We appreciate your understanding of our policies as we strive to offer you an unmatched shopping experience. Thank you for being an esteemed part of the Luxuryzane family.

Warm regards,
Luxuryzane Customer Service Team