Shipping policy

Shipping Policy

Dear Valued Luxuryzane Customer,

We are excited to announce our limited-time offer of free worldwide shipping on every order! This promotion extends beyond our standard free shipping for orders over $85, ensuring that you can enjoy our exceptional products wherever you are. We ship to nearly every country globally, prioritizing your satisfaction with our service.

Shipping Locations and Methods

Luxuryzane is proud to offer free worldwide shipping, covering almost every country. Our detailed shipping methods and policies are designed to provide a seamless and efficient delivery experience:

United States and United Kingdom:

  • Free shipping via FedEx Priority Delivery
  • Delivery Time: 3 to 7 business days
  • Customs Fees: None

Australia:

  • Free shipping via Aramex
  • Delivery Time: 5 to 10 business days
  • Customs Fees: Apply upon arrival (customers will be contacted by local customs to pay the declaration fees).
  • Standard shipping via PFLogistics
  • Delivery Time: 5 to 18 business days
  • Customs Fees: None

European Countries:

  • Standard free shipping via DHL Economy
  • Delivery Time: 5 to 18 business days
  • Customs Fees: None
  • Faster shipping via FedEx Priority
  • Delivery Time: 5 to 10 business days
  • Customs Fees: Apply upon arrival (customers will be contacted by local customs to pay the declaration fees).

Order Delivery Time

After placing your order, a thorough preparation period of 2 to 5 business days is required for checking and packaging. Your order will then be shipped according to the selected shipping method:

  • United States and United Kingdom: 3 to 7 business days via FedEx Priority
  • Australia: 5 to 10 business days via Aramex or 5 to 18 business days via PFLogistics
  • European Countries: 5 to 18 business days via DHL Economy or 5 to 10 business days via FedEx Priority

Please be aware that during peak seasons or unforeseen circumstances, delays may occur due to factors beyond our control, such as customs or natural events. We provide tracking information for each order to ensure transparency throughout the shipping process.

Customs Fees and Import Taxes

For most regions, customs duties and taxes are included in our prices, ensuring the price you see is the price you pay. However, certain shipping methods, particularly for Australia and expedited shipping to European countries, may incur additional customs fees upon arrival. Customers will be contacted by local customs authorities to settle these fees.

Important Note: If you choose a faster shipping method that incurs customs fees and fail to pay them on time after being contacted by customs, the parcel may be destroyed or returned to the sender. In such cases, you will be responsible for the full amount of the product, and no refunds will be provided. Please carefully select your shipping method and ensure you are prepared to handle any applicable customs fees.

Tracking Your Order

Tracking numbers are provided as soon as your order is ready to be shipped. We appreciate your understanding if there are any delays due to postal services or customs inspections.

Lost Orders

In the rare event your order is lost in transit, rest assured that we have you covered. With our insured shipping, we will promptly send a replacement package with full tracking, ensuring you receive your order.

Extended Delays

If your delivery faces longer than usual delays, please contact us immediately. We are committed to resolving any issues swiftly and ensuring your satisfaction.

Thank you for choosing Luxuryzane. We are dedicated to providing an exceptional shopping experience and look forward to serving you.

Warm regards,
Luxuryzane Customer Service Team